
Keep the CRM basics. Add the product insight that helps your team win the next order. Compare the built-in workflows below.
| What your team needs to do | CreamSoda | Insightly |
|---|---|---|
Protect repeat orders | ||
| Estimate when a customer should reorder a product | ✓ YesBased on their usual buying interval | ✕ No* |
| Flag a regular product a customer has stopped buying | ✓ YesSee the missing product and purchase history | ✕ No* |
Sell more to existing accounts | ||
| Suggest cross-sells from products customers buy together | ✓ YesPurchase patterns across your accounts | ✕ No* |
| From an offer, find past buyers and interested contacts | ✓ YesInclude recorded interest as well as past sales | ✕ No* |
Keep the everyday CRM tools | ||
| Keep customer records and activity history together | ✓ YesCompanies, contacts and conversations | ✓ YesCustomer records and activity history |
| Send product quotes and manage follow-up tasks | ✓ YesProduct offers and customer-linked tasks | ✓ Yes — quotes on Enterprise |
* No means the specific built-in workflow is not listed in the Insightly documentation reviewed on 21 October 2026. Custom development and integrations are excluded. Insightly lists products and quotes on its Enterprise CRM plan. Sources: Insightly CRM pricing; products and quotes; AI features; sales pipelines.
Send suppliers a quote request. Their form responses create offers with prices, quantities, units and comments ready to review.
Put recorded supplier offers side by side. Review the same product, quantity, quote date and delivery terms before choosing what to offer your customer.
Use pack count, pack size and compatible weight, volume or length conversions to prepare the offer total. Keep the quantity and price basis clear.
Bring the buying decision and the customer quote into the same sales workflow. Explore supplier offer collection and comparison.

Compare recorded offers for the same product. Check currency, specifications and commercial terms.
Purchase Insights shows spending changes and product buying history on company and product records. See what has changed before deciding who to call and what to offer. Explore customer and product history.
Start with a product offer. Find contacts with recorded interest and buyers from earlier successful deals containing those products. Build a relevant recipient list while the offer is current.
Choose your audience using product interests and purchase history. Send product offers to your customer lists, then keep replies and follow-up with the relationship.
Next Best Actions highlights reorders, missing regular products and cross-sell opportunities when the history supports them. Review the reason, then create a task, prepare an email or add a note. See how Next Best Actions works.

Follow a deal through preparation, transit and delivery. Keep the owner, next task and shipment dates together so the team can answer the customer without chasing updates.
Record itemized deal costs and review profit and markup beside the sales value. A $120,000 sale with $45,000 in recorded costs shows $75,000 profit before any other costs or adjustments.
Record a problem and its assigned value against the company and deal. Claims do not reduce profit by default. Add the amount to the deal’s Costs section if you want it included.
Use CreamSoda alongside your stock, warehouse and accounting systems to keep the sales work connected.

Deal profit is calculated from the sales value and costs recorded in CreamSoda.

We’ll review your Insightly exports and map the supported records to CreamSoda. Start with a sample of companies, contacts, products and sales history so you can see how your data will be used.
Reorder and cross-sell suggestions need enough relevant purchase history to show a pattern. Bring a sample to the demo so we can review the data, account setup and features your team needs.
Yes. Use CreamSoda for customer relationships, offers, sales follow-up and deal coordination alongside your operational systems. We’ll review any import or integration requirements with you.
Bring a supplier offer and a regular customer. We’ll show how to compare buying options, find relevant contacts and use purchase history to decide what to offer next.Sources: Insightly pricing; Insightly AI features. Also compare Pipedrive and CreamSoda or Salesforce and CreamSoda.